+ What information do we collect?

Earthica regularly asks for information that helps us to engage with you. It is your choice how much information you provide

Below are some examples of what information we commonly collect:

• Personal details

• Contact details

• Payment information for purchases

• Interests and opinions

• Online activity

## **+ How do we collect information?**

In most cases, we’ll ask you for this information directly (for example asking you to complete checkout or sending you a survey or when you make inquiries about us).

Some information is also collected automatically (like online activity by visitors to our Website). This information is not linked to any personally identifiable details.

+ How do we secure and store your information?

To protect your privacy and personal information, when you contact us we’ll ask you to confirm your identity by getting you to confirm a few details which we have on record, such as your current address, phone number, order number or supporter number.

We keep most of your personal information secure in our database.

+ Why do we collect, use, hold and disclose your personal information?

We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including:

• Processing purchases completing financial transactions, including issuing receipts

• Communicating with you via mail, email or phone

• Responding to your questions, comments or other requests

• Undertaking marketing activities

• Analysing our effectiveness

• Any other purpose identified at the time of collecting your information

Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf, such as mail, database, telephone, IT, audit, professional advice, payment processing and research services.

We do not disclose your personal information to any entity located outside of Australia.

We will only disclose your personal information:

• with your consent; or

• for a purpose which you would reasonably expect; or

• as required or permitted by law; or

• in accordance with this Privacy Policy.

+ Do we use cookies or other tracking systems?

We track traffic patterns throughout the URL (website) registered to us.

We use "cookies" on our Website. A "cookie" is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser, but not you. If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our Website, but not all services may be available.

We may automatically collect general statistical information on our Website about visitors to our Website, such as IP addresses, browsers used, dates visited, pages visited and number of visitors. However, such information does not refer to individuals by name or their contact details. We use this data in aggregate to improve our Website. We may provide such aggregated data to third parties, but in so doing, we do not provide personal information without the individual's consent.

+ How can you opt-out of communications?

Where we use your personal information to send you marketing materials by post or email we will provide you with the opportunity to opt-out of receiving such information. By electing not to opt-out we will assume we have your implied consent to receive similar communications in the future.

• Unsubscribing from email lists

Every time we send emails for marketing or promotional purposes, our emails will contain instructions on how you may unsubscribe from the relevant email list in respect of direct marketing.

**+ Access, correction and removal of your personal information **

You can access, update or correct the information we have collected or let us know of your preferences for how we communicate with you by contacting us

• By emailing info@earthica.com.au

+ Where and how a complaint can be made

To make a complaint relating to your personal information or if you think that we have breached the APPs, you can email us at info@earthica.com.au,